close
close
close

Frequently Asked Questions

faq

YOUR QUESTIONS, ANSWERED.

Technical information can be downloaded in the Downloads section.

Visit the contact page to get in contact with one of our Alcoa® Wheels Sales and Fleet Managers.

For inquiries contact your nearest Alcoa® Wheels Distributor listed here.

No, the Fleet Service Center doesn’t offer spare wheels.

After acceptance of your claim a new wheel will be shipped to your attention. The lead time depends on various factors such as location, type of wheel and the actual production plan of our factory. Contact the Fleet Service Center via e-mail (fleet@arconic.com) or phone (0808 2346 862) for a status update.

Read through our cleaning instructions and watch our video. Arconic also offers a wide range of Alcoa® Wheels branded accessory products. For more information consult our brochure.

The Alcoa® Wheels cleaning and maintenance products can be purchased at our official Alcoa® Wheels Distributors listed here.

No, as the Fleet Service Center will not accept this claim. This type of issue will only be investigated when the wheel has the Dura-Bright® surface treatment.

For more information about proper maintenance download our cleaning leaflet. The Alcoa® Wheels cleaning and maintenance products can be purchased at our official Alcoa® Wheels Distributors listed here.

Please look at the area marked on the picture. The roll stamp date (MMDDYY) is a 6 digit number. The first 2 digits refer to the month, the following 2 to the day and the last 2 to the year. Attached example refers to a wheel produced on August 30, 2017.

Contact the Fleet Service Center via e-mail (fleet@arconic.com) or phone (0808 2346 862) for support.

First check your inbox as well as spam and junk folders. The confirmation should have been sent to the e-mail address you have registered with. In case you are still unable to find it contact the Fleet Service Center via e-mail (fleet@arconic.com) so they can check the submission status.

First check your inbox as well as spam and junk folders. The confirmation should have been sent to the e-mail address you have registered with. In case you are still unable to find it contact the Fleet Service Center via e-mail (fleet@arconic.com) or phone (0808 2346 862).

Notice! Never use hand-written shipping documents. Use only DHL electronic tickets. In case of issues, contact the Fleet Service Center via e-mail (fleet@arconic.com) or phone (0808 2346 862).

<<Correct DHL shipping document>>

First check whether you received the DHL electronical shipping document. This was sent to the e-mail address you have registered with. Don’t forget to check junk and spam folders as well. Call the regional DHL number indicated on the document to inform about the status. Refer to the DHL reference number provided in the e-mail.

Notice! Print the Alcoa® Wheels ticket form and attach it properly to the packed wheel before pickup. Avoid hand-written documents. In case this is not possible, choose the ’Economy select’ service.

In case you did not receive any confirmation, contact the Fleet Service Center via e-mail (fleet@arconic.com) or phone (0808 2346 862).

In case your claim was rejected we will share our warranty report in which we fully explain our investigation. When your claim was accepted a new wheel will be shipped to your attention. For all inquiries contact the Fleet Service Center via e-mail (fleet@arconic.com) or phone (0808 2346 862). Refer to the registration ID mentioned in the confirmation letter.

We will send the shipping information of DHL to the e-mail address you have registered with. It will contain a tracking link so you can follow the process at any time.

No, the Fleet Service Center will not return nor pay back the delivery of rejected wheels. You are more than welcome to arrange pick-up of the wheel to be returned to yourself at own expense. The wheel will remain at our facility for 14 calendar days as from the creation date of the warranty report. Once the 14 calendar days have passed it is no longer possible to arrange pickup and the wheel will be scrapped.

Wheels can be picked up at the following address:

Arconic-Köfém Ltd.: Verseci u. 1-15, H-8000 Székesfehérvár 

Would you like to view this content in another language?
Deutsch Español Français Italiano Nederlands
close